Flower Delivery Kenton Terms & Conditions

Introduction

Welcome to our online flower delivery service. Our Terms & Conditions set out the basis on which we provide our products and services to customers in Kenton and the surrounding areas. These terms govern your use of our website and the ordering and delivery of flowers purchased from us online. Please read these Terms & Conditions carefully before placing your order, as they contain important information about your rights and obligations. If you do not agree with any part of these terms, please do not proceed with your order.

Scope of Service

Our online flower delivery service is specifically designed for customers located in Kenton and the surrounding areas. By placing an order through our website, you confirm that you are requesting delivery to an address within Kenton or its nearby locations. If you are uncertain about whether your address qualifies for delivery, please check our delivery areas prior to ordering.

The Order Process

Ordering flowers online with us is straightforward and efficient. The process includes the following steps:

• Browse our selection of flower arrangements available for delivery in Kenton.
• Select your preferred product(s) and add them to your online basket.
• Review your basket and proceed to the checkout when ready.
• At checkout, you will be required to provide delivery details, including the recipient's name, address, and preferred delivery date (subject to availability for Kenton).
• Before completing your purchase, you will have the opportunity to review your order. Kindly double-check all delivery information to ensure accuracy.
• Read and accept these Terms & Conditions as a part of the checkout process. Submission of your order signifies acceptance of these terms.
• Upon submission, you will receive an order confirmation, detailing the products ordered, delivery address, and the selected delivery date.

If we are unable to fulfil your order for any reason (such as lack of stock or delivery availability), we will inform you as soon as possible and provide a full refund.

Product Availability and Substitution Policy

We strive to ensure all products offered online are available for delivery in Kenton and the surrounding area. However, flowers are seasonal and subject to availability. In rare instances where specific stems or products are unavailable, we reserve the right to substitute with flowers of equal or greater value and similar appearance, always maintaining the high standards our customers expect. If a significant change is required to your chosen bouquet or arrangement, we will attempt to notify you in advance where feasible.

Payments

We accept secure online payment methods including major credit and debit cards. The total amount payable for your order, including applicable delivery charges for the Kenton area, will be displayed at checkout prior to final confirmation. By submitting your order, you authorise us to process the stated amount using your chosen payment method.

Payments are processed immediately upon order confirmation. If payment is unsuccessful or incomplete, your order will not be accepted or dispatched. All prices are clearly stated in GBP. We reserve the right to change any advertised prices at any time, but such changes will not affect orders already placed and confirmed.

Order Acceptance and Contract Formation

Order confirmation and payment does not constitute our acceptance of your order. A contract is formed when you receive a final confirmation email stating that your order has been accepted and is being processed. We reserve the right to decline or cancel orders at our discretion, particularly in cases of suspicion of fraud, ineligibility for delivery, or incorrect pricing.

Delivery

We offer flower delivery to addresses in Kenton and the nearby surroundings only. Deliveries will be made on the selected date whenever possible. Same-day delivery may be available depending on stock and the timing of your order. Please ensure someone is available at the delivery address to receive your flowers. If no one is present, we may leave the delivery with a neighbour or in a designated safe place (at our discretion), and a delivery note will be left whenever practical.

We strive to deliver within the selected timeframes, but cannot be held liable for delays outside our control, such as adverse weather, traffic, or unavoidable events. Our responsibility for the goods ends upon successful delivery to the provided address or designated alternate recipient.

Cancellations and Changes

Should you wish to cancel or amend your order, please notify us as soon as possible. Orders may be cancelled or modified provided the request is received before the order is processed and dispatched. Once the preparation of your order has begun, cancellations or changes are generally not possible due to the perishable nature of flowers.

For cancellation or changes after your order has been dispatched, we are unable to accept returns or issue refunds except where the products supplied are faulty or not as described. Your statutory rights remain unaffected.

Returns and Refunds

Due to the perishable nature of flowers, returns cannot be accepted unless the item is faulty, damaged, or not as described. If you are dissatisfied with the quality of your flowers, please contact us within 24 hours of delivery with details and, if possible, photographs of the product received. We may offer a replacement or refund at our discretion, subject to investigation and evidence provided. All complaints are handled in line with UK consumer legislation for perishable goods and your statutory rights are upheld.

Refunds, where approved, will be processed back to the original payment method within a reasonable timeframe.

Customer Responsibilities

By using our flower delivery service in Kenton, you agree to:

• Provide accurate and complete information for both the purchaser and the recipient.
• Ensure someone is present to receive the delivery at the specified time, or to provide alternative instructions if unavailable.
• Not use our service for any unlawful purpose or to send threatening, abusive, or otherwise inappropriate messages with your flowers.

Our Liability

We will make every reasonable effort to ensure your order is fulfilled correctly and without delay. Our liability to you in connection with any order is strictly limited to the purchase price of that order. We shall not be held liable for any indirect, consequential, or incidental loss or damage arising from use of our Kenton flower delivery service or delays in delivery beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit liability for death or personal injury arising from our negligence, fraud, or any liability which cannot be excluded or limited under UK law.

Intellectual Property

All content included on our website, such as product images, descriptions, designs, and text, is the property of the company or its content suppliers. This material is protected by copyright and other intellectual property laws. You may use our website and content solely for personal and non-commercial purposes related to ordering flowers for delivery in Kenton and surrounding areas. Any other use is strictly prohibited without prior written consent.

Privacy and Data Protection

We are committed to protecting your privacy and handling your personal information securely and responsibly. Your data will be processed in accordance with UK data protection legislation. Please refer to our Privacy Policy, available on our website, for more details on how we collect, use, and protect your information.

Variation of Terms

We reserve the right to amend these Terms & Conditions at any time. Any changes will be posted on our website and will not affect orders already placed and accepted. It remains your responsibility to review the Terms & Conditions before placing an order. Continued use of our website indicates your agreement to the latest terms.

Severability

If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable for any reason, such a provision will be amended to achieve as near as possible the same effect as the original provision and all other provisions shall continue in full force and effect.

Governing Law and Jurisdiction

These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales. You and the company agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such disputes or claims.

Contact and Customer Support

If you have any questions regarding these Terms & Conditions or require assistance with your order, please reach out via the contact details provided on our website. We value all customers in Kenton and the surrounding areas and are dedicated to ensuring your flower delivery experience is pleasant and hassle-free.

Note: These Terms & Conditions of sale and delivery apply to all customers placing online orders for flower delivery in Kenton and the surrounding localities.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kenton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kenton.

For assistance with orders, returns or account queries, please fill out the Contact Us form.