Returns, Refunds & Complaints for Flower Delivery Kenton
Our Fresh Flowers Guarantee in Kenton
At Flower Delivery Kenton, we understand how important fresh flowers are for you and your loved ones. As a trusted local florist, we proudly serve households and businesses throughout Kenton and the surrounding areas with a commitment to quality. Every bouquet is hand-prepared with the freshest blooms available, ensuring your flowers arrive vibrant and beautiful.
Flowers Damaged on Arrival
We take every precaution to ensure your order arrives in pristine condition. In the rare event that your flowers are damaged in transit or do not meet our high standards for freshness, let us know as soon as possible on the day of delivery. Please provide a photo of the damaged flowers where possible to help us resolve the issue quickly. Your satisfaction is our priority, and we are dedicated to putting things right for our valued Kenton customers.
Freshness Window and Care
We guarantee that our flowers stay fresh for a minimum of five days from delivery, provided you follow the care instructions supplied with your bouquet. If your flowers wilt or deteriorate within this period, and you have followed the care guidance, please inform us promptly. Maintaining the quality and longevity of your flowers is part of our local Kenton fresh flower promise.
Refunds and Replacement Options
If your order does not meet the expected standards—whether due to damage, freshness concerns, or other issues—we offer the following options:
- Full Refund: If you prefer, we can refund the total value of your order for flowers that fall short of our guaranteed quality.
- Replacement Bouquet: We can arrange for a fresh replacement bouquet to be delivered at the earliest possible time, ensuring you receive the stunning arrangement you expected.
Please note that refund and replacement requests should be made within 48 hours of receiving your order. Proof of purchase and photo evidence may be required to process your request swiftly.
Submitting a Complaint
Your experience matters to us. If you would like to make a complaint regarding our product quality, delivery service, or any other aspect of your order, please reach out using our website contact form or by visiting our shop in Kenton. Complaints will be acknowledged within 24 hours on working days, and we aim to resolve all concerns quickly and fairly. Our dedicated team is here to assist every step of the way.
Local Trust and Commitment
As a Kenton-based florist, trust from our local community means everything to us. We are proud to supply fresh flowers to countless households and businesses nearby. Our policies are designed to ensure complete peace of mind, so you can always order from Flower Delivery Kenton with confidence. We look forward to serving you again and making every floral occasion special.
